MDAC Application Process

MDAC Application Process

The Malaysia Digital Arrival Card (MDAC) application process is designed to be straightforward and user-friendly. This page provides a comprehensive, step-by-step guide to help you complete your application correctly and efficiently.

By following these instructions carefully, you can ensure that your MDAC application is processed without delays, allowing for a smooth entry into Malaysia upon your arrival.

Simple online application process
Quick processing time (1-2 business days)
MDAC Application Process

Step-by-Step Application Guide


1

Preparation

Before starting your MDAC application, gather all necessary documents and information:

  • Valid passport (with at least 6 months validity)
  • Travel itinerary (flight details, dates)
  • Accommodation details in Malaysia
  • Personal information
  • Payment method for the application fee

Tip: For a complete list of required documents, visit our Required Documents page.

2

Access the Portal

Visit the official Malaysia Digital Arrival Card portal to begin your application:

  1. Go to the official MDAC portal
  2. Select your preferred language
  3. Click on "Apply for MDAC" or similar button
  4. Create an account or log in if you already have one
  5. Verify your email address if required

Important: Only use the official government portal to apply. Beware of unofficial websites that may charge additional fees.

3

Fill the Application

Complete the MDAC application form with accurate information:

  1. Enter your personal details (name, date of birth, nationality, etc.)
  2. Provide your passport information
  3. Enter your travel details (arrival date, flight number, etc.)
  4. Provide your accommodation information in Malaysia
  5. Complete any health declarations if required

Tip: Double-check all information before proceeding. Errors may lead to delays or rejection of your application.

4

Review & Submit

Carefully review your application before submission:

  1. Check all entered information for accuracy
  2. Verify that your name matches exactly as it appears in your passport
  3. Confirm your travel dates and flight details
  4. Make sure your contact information is correct
  5. Submit your application

Important: Once submitted, it may be difficult or impossible to make changes to your application.

5

Pay the Fee

Complete the payment process for your MDAC application:

  1. Select your preferred payment method
  2. Enter your payment details
  3. Confirm the payment amount (approximately 20 USD)
  4. Complete the payment transaction
  5. Save the payment confirmation

Note: For more information about fees and payment methods, visit our Fees page.

6

Receive Confirmation

After submission and payment, you will receive confirmation of your application:

  1. An application reference number will be provided
  2. A confirmation email will be sent to your registered email address
  3. You can check your application status on the portal
  4. Processing typically takes 1-2 business days
  5. Once approved, you will receive your MDAC

Tip: If you don't receive a confirmation email, check your spam folder or log in to the portal to verify your application status.

Final Steps


After Approval

Once your MDAC application is approved:

Download Your MDAC

Download and save your approved MDAC from the portal or from the email you receive.

Print Your MDAC

Print a physical copy of your MDAC to carry with you during your journey.

Save a Digital Copy

Keep a digital copy of your MDAC on your smartphone or tablet for easy access.

Using Your MDAC

Your MDAC will be required at several points during your journey:

  • At check-in for your flight to Malaysia
  • During boarding of your flight
  • Upon arrival at Malaysian immigration
  • Potentially during your stay in Malaysia if requested by authorities

Important: Your MDAC must be presented along with your passport. Make sure both documents are readily accessible during your journey.

Application Timeline Reminder

Remember that your MDAC application must be submitted at least 3 days before your planned arrival in Malaysia. For more information about application deadlines, please visit our Deadlines page.

Troubleshooting


Common Application Issues and Solutions

Application Not Submitting

If you're having trouble submitting your application:

  • Check your internet connection
  • Ensure all required fields are completed
  • Try using a different web browser
  • Clear your browser cache and cookies
  • Try again during off-peak hours

Payment Issues

If you encounter problems with payment:

  • Verify your card has sufficient funds
  • Ensure your card is enabled for international transactions
  • Check if your billing address matches what's on file with your bank
  • Try a different payment method if available
  • Contact your bank if the transaction is being declined

No Confirmation Received

If you don't receive a confirmation after submission:

  • Check your email spam/junk folder
  • Verify the email address you provided is correct
  • Log in to the MDAC portal to check your application status
  • Wait at least 24 hours before taking further action
  • Contact support with your application details if the issue persists

Application Rejected

If your application is rejected:

  • Review the reason for rejection provided in the notification
  • Check for errors in your personal or travel information
  • Verify your passport details are entered correctly
  • Submit a new application with the corrected information
  • Contact support if you believe the rejection was in error

Ready to Apply for Your Malaysia Digital Arrival Card?

Now that you understand the application process, you're ready to complete your MDAC application. Remember to apply at least 3 days before your journey to Malaysia.

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